Delivery and Returns
Orders received by 2pm Monday – Friday will be dispatched on that day by either Parcelforce or Royal Mail.  Orders received after 2pm on Fridays and over the weekend or on public holidays will be dispatched the next working day.  Please allows 7-10 working days for delivery.
When your item is dispatched we will send you a confirmation email. 
If you require delivery to more than one address you will need to prepare a separate order for each address and each order will incur a delivery charge if applicable.

Deliveries to Scottish Highlands and Islands, Isle of Man and Channel Islands
 
Deliveries to Scottish Highlands and Islands, Isle of Man and Channel Islands have a flat rate of £12.50 up to 5kg for a signed for next weekday delivery by Royal Mail.
 
Deliveries to Northern Ireland and the Republic of Ireland
 
Deliveries to Northern Ireland and the Republic of Ireland have a flat rate of £9.95 per parcel up to 10kg for delivery by 17.30 the next weekday in most cases. More remote areas have a 2-day service. Please check your tracking link for the latest update.
 
Store collection
Currently we do not offer Store Collection.
You may return unwanted goods within 7 working days for a full refund or exchange. Working days are Monday – Saturday and exclude public holidays. Goods must be unused, in their original, saleable condition and with their original packaging and labelling. We will refund the original card you used to make your purchase on receipt of your returned goods. Exceptions to this policy are mattress protectors, pillows and duvets and wipe-clean cloth. 
In person: to our stores. You will need your order confirmation or delivery note and we will refund the original payment card used.
By post: send your goods at your own expense to Shaws (Cardiff) Ltd, Fountain Lane, Off Cypress Drive, St Mellons, Cardiff, CF3 0EG. We recommend recorded delivery as we cannot credit any items that we do not receive or which are damaged in the post.
Faulty Goods
In the event of your receiving faulty goods or goods damaged in transit, please email us at info@shawsdirect.com or telephone the store on 029 2083 7610 between 8.30am and 5.30pm Monday-Friday and 8.30am – 5pm on Saturdays.  It will be quicker if you have your order number to hand.
Your Statutory Rights
Shaws the Drapers policies comply with your statutory rights.