Delivery and Returns
EASTER BANK HOLIDAY DELIVERY INFORMATION: Please be aware that there will be no Royal Mail or Courier collection on Good Friday (March 30th) or Easter Monday (April 2nd). Unfortunately, this means that some orders will arrive a little later than usual. Thank you for your patience.
 
Orders received by 1pm Monday – Friday will be dispatched on that day by either DPD/Hermes, Parcelforce or Royal Mail.
 
Orders received after 1pm on Fridays and over the weekend or on public holidays will be dispatched the next working day.  Please allows 3-5 working days for delivery.
 
When your item is dispatched we will send you a confirmation email to a valid email. 
If you require delivery to more than one address you will need to prepare a separate order for each address and each order will incur a delivery charge if applicable.

 

Deliveries to Scottish Highlands and Islands, Isle of Man and Channel Islands
 
Deliveries to Scottish Highlands and Islands, Isle of Man and Channel Islands have a flat rate of £12.50 up to 5kg.
 
Deliveries to Northern Ireland and the Republic of Ireland
 
Deliveries to Northern Ireland and the Republic of Ireland have a flat rate of £9.95 per parcel up to 10kg. More remote areas have a 3-5day service. Please check your tracking link for the latest update.
 
Returning Items
You may return unwanted goods within 7 working days for a full refund or exchange. Working days are Monday – Saturday and exclude public holidays. Goods must be unused, in their original, saleable condition and with their original packaging and labelling. We will refund the original card you used to make your purchase on receipt of your returned goods. Exceptions to this policy are mattress protectors, pillows and duvets and wipe-clean cloth. 
In person: to our stores. You will need your order confirmation or delivery note and we will refund the original payment card used.
By post: send your goods at your own expense to Shaws (Cardiff) Ltd, Fountain Lane, Off Cypress Drive, St Mellons, Cardiff, CF3 0FB. We recommend recorded delivery as we cannot credit any items that we do not receive or which are damaged in the post.
Faulty Goods
In the event of your receiving faulty goods or goods damaged in transit, please email us at info@shawsdirect.com or telephone the store on 029 2083 7610 between 9am and 5.30pm Monday-Friday and 9am – 5pm on Saturdays.  It will be quicker if you have your order number to hand.
Store collection
Currently we do not offer Store Collection.
Your Statutory Rights
Shaws the Drapers policies comply with your statutory rights.