You may return unwanted goods within 7 working days for a full refund or exchange. Working days are Monday – Saturday and exclude public holidays. Goods must be unused, in their original, saleable condition and with their original packaging and labelling. We will refund the original card you used to make your purchase on receipt of your returned goods. Exceptions to this policy are mattress protectors, pillows and duvets and wipe-clean cloth.
In person: to our stores. You will need your order confirmation or delivery note and we will refund the original payment card used.
By post: send your goods at your own expense to Shaws (Cardiff) Ltd, Fountain Lane, Off Cypress Drive, St Mellons, Cardiff, CF3 0FB. We recommend recorded delivery as we cannot credit any items that we do not receive or which are damaged in the post.
In the event of your receiving faulty goods or goods damaged in transit, please email us at email@example.com or telephone the store on 029 2083 7610 between 9am and 5.30pm Monday-Friday and 9am – 5pm on Saturdays. It will be quicker if you have your order number to hand.
Currently we do not offer Store Collection.
Your Statutory Rights
Shaws the Drapers policies comply with your statutory rights.