You may return unwanted goods within 14 working days from delivery for a full refund or exchange. Working days are Monday - Saturday and exclude Sundays and public holidays. Goods must be unused, in their original, saleable condition and with their original packaging and labelling. We will refund the original card you used to make your purchase on receipt of your returned goods. Exceptions to this policy are mattress protectors, pillows and duvets and wipe-clean cloths.
In person: to our stores. You will need your order confirmation or delivery note and we will refund the original payment card used.
By post: send your goods at your own expense to Shaws (Cardiff) Ltd Returns, Fountain Lane, Off Cypress Drive, St Mellons, Cardiff, CF3 0FB. We recommend recorded delivery as we cannot credit any items that we do not receive or which are damaged in the post.
In the event of your receiving faulty goods or goods damaged in transit, please email us at firstname.lastname@example.org or phone on 02920 837610 between 9am - 5.30pm Monday to Thursday and 9am – 5pm on Friday to Saturdays. It will be quicker if you have your order number to hand.
Currently we do not offer Store Collection.
Your Statutory Rights
ShawsDirect policies comply with your statutory rights.