Terms & Conditions


Welcome to Shaws the Drapers terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions.

“We/us/our” refers to Shaws (the Drapers) Ltd and “you” means a user/users of this website; “product” means a product displayed for sale on this website, being at www.shawsdirect.com; “personal information” are details provided by you; working days mean Monday - Saturday and exclude Sunday and public holidays. Next weekday means Monday - Friday.
- read through these terms and conditions carefully before using this website.
- also read our Privacy policy section regarding your personal information.

Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Order Process
Our website is here to make your shopping experience as easy and pleasurable as possible.
Before you decide to place an order, you'll need to take a look through the items we have for sale.

To read a product's description, simply click on its picture to reveal the relevant details. From here you'll be able to specify the required quantity of the item and 'Add to Basket'. If you don't specify a quantity, by default, one will be added to your basket automatically.
Upon pressing 'Add to Basket' you will immediately be directed to 'Checkout' where you can either opt to make your purchase or 'Continue shopping' if you wish to browse further through our catalogue for other items.

If you chose to 'Checkout' you'll be asked to either 'Register', or 'Checkout as guest'. Choosing to register is a quick and easy process which is beneficial to you as we'll save your details for quick dispatch the next time you order from us. Registering with us will also allow you to benefit from our exclusive product alerts and special offers.
To 'Checkout as guest' simply follow the onscreen instructions, entering your details when prompted to do so.

Contract creation
You place an order for the products by pressing the confirm button at the end of the transaction. We will send you an order acknowledgement followed by a dispatch confirmation email. Order acceptance from us and the completion of the contract between us and you takes place when we dispatch the products you have ordered unless we have notified you that we do not accept your order. Reasons not to accept your order include non-availability of item(s); incorrect price or product information; failure to get payment authorisation; delivery address outside our delivery area.
When you place an order to purchase a product from www.shawsdirect.com, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you and is confirmed by an email we send to you confirming that we have dispatched (the 'Dispatch Confirmation E-mail'). That acceptance will be complete at the time we send the Dispatch Confirmation Email to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation Email to have been dispatched do not form part of that contract. You are seeking to enter into a contract with Shaws (Cardiff) Limited when you place an order.

Alternatively, if you'd prefer to use the telephone to place your order, you can call our Customer Service Team on 02920 837613 and we will be happy to either place the order on your behalf or talk you through the online purchasing process. We are closed Sundays and public holidays.

Please see Delivery Terms and Conditions

We accept all major debit and credit cards as payment, including Visa, Mastercard, Maestro, Visa Electron and American Express. We also accept payment via PayPal.
Unfortunately we are not able to process orders using Laser, Diners Club or JCB cards, or via cheque or postal order.

Returns Policy
Subject to the right of Consumers to return goods for refund under The Supply of Goods and Services Act and Distance Selling Regulations, www.shawsdirect.com does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering. If you aren't satisfied with your goods, you can return them for a full refund, providing they are in their original condition, within 30 days of receipt. Please include a note explaining your reason for returning the item(s).
Please note: You will be responsible for the cost of the return postage. We recommend that returns are sent by recorded delivery as we're unable to accept responsibility should your items go missing.

You have the right to cancel your purchase at any time either before or up to 7 days following the day you receive the goods by:
- emailing us at info@shawsdirect.com stating your name, a description of the goods or services concerned and the order number of the cancelled order, or
- phoning us on 02920 837613 (Monday to Thursday from 9:00am to 5:30pm, Friday to Saturday 9am to 5pm excluding Sundays and public holidays) - please have your order reference number and delivery details to hand.

If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to www.shawsdirect.com at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the website:

- Your product must be complete and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging).
- It must not have been used or installed. It should be returned with the original box, packing and accessories you received with it.
- A proof of purchase must be supplied.
- You must return any free gifts which came with the product.
- We will not refund any items that have been specially ordered to your individual specification or personalised.
- Where we have made a charge for postage, this will be deducted from your refund if the goods have been despatched to you.

You cannot cancel your purchase when:
- the seal has been broken on any box or packaging
- the goods were a special order to your specification; or
- 28 days has elapsed following receipt of the goods

Until such time as you return the goods to us you must take reasonable care of the item(s) and not use them. Any use of the delivered goods beyond that necessary to inspect the goods upon delivery will invalidate your right to cancel the contract.

You must prior to returning any goods received, contact our Customer Services on 02920 837613 or e-mail us at info@shawsdirect.com stating your name, a description of the goods or services concerned and the order number of the cancelled order. Failure to do so will result in a delay in processing your refund or the product being returned to you. All authorised returns must be returned to Shaws the Drapers, Fountain Lane, Off Cypress Drive, St Mellons, Cardiff, CF3 0FB

Pricing and availability
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable.

Despite our best efforts, it is possible that a small number of the thousands of products in our catalogue are mis-priced. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

Access to www.shawsdirect.com
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will strive to limit the frequency and duration of any such suspension or restriction.

Licence for website access
www.shawsdirect.com grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of www.shawsdirect.com. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of www.shawsdirect.com and its affiliates without express written consent. You may not use any meta tags or any other 'hidden text' utilising www.shawsdirect.com's or its affiliates' names or trademarks without the express written consent of www.shawsdirect.com. Any unauthorised use terminates the permission or license granted by www.shawsdirect.com.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of www.shawsdirect.com as long as the link does not portray www.shawsdirect.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any www.shawsdirect.com logo or other proprietary graphic or trademark as part of the link without our express written consent.

Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You must not use the website for any of the following:

- For fraudulent purposes, or in connection with a criminal offence or other unlawful activity.
- To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any ‘spam’ to cause annoyance, inconvenience or needless anxiety.

Copyright and database rights
All content included on the website, such as text, graphics, logos, button icons, images and software, is the property of www.shawsdirect.com, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of www.shawsdirect.com and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of www.shawsdirect.com, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without www.shawsdirect.com's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilisation of any substantial parts of this website, without www.shawsdirect.com's express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without www.shawsdirect.com's express written consent.

Copyright claims

www.shawsdirect.com and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.


www.shawsdirect.com, Marriner Yarns, Rebecca Mills and other marks indicated on our website are trademarks or registered trademarks of Shaws (Cardiff) Limited, in the European Union and/or other jurisdictions. www.shawsdirect.com's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of www.shaws-direct.com. www.shawsdirect.com's trademarks and trade dress may not be used in connection with any product or service that is not www.shawsdirect.com's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits www.shawsdirect.com. All other trademarks not owned by www.shawsdirect.com that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by www.shawsdirect.com. VELCRO® is a registered trademark of Velcro BVBA. Used with permission.

When ordering goods from www.shawsdirect.com for delivery overseas the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the recipient, we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from www.shawsdirect.com, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

www.shawsdirect.com does not sell products for purchase by children. If you are under 16, you may use www.shawsdirect.com only with the involvement and/or prior consent of a parent or guardian.

Electronic communications
When you visit www.shawsdirect.com or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

We would like to use your email address to contact you about upcoming offers & Promotions! If you would like to be removed from this list please contact us by email or telephone.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
Your statutory rights are not affected by these terms and conditions.

We take all reasonable care to ensure that all details, prices, descriptions and photography are correct at the time the information was entered on to the system. Colours, textures and finishes vary according to your monitor and computer equipment.

Your right to cancel
You may cancel this contract within 7 working days from receipt of the goods by giving us notice by emailing your cancellation to info@shawsdirect.com. As it is our policy to process orders immediately it may not be possible to stop an order from being dispatched. If you wish to prevent dispatch, please phone us on 02920 837613 or info@shawsdirect.com as soon as possible after placing the order. After dispatch, our Delivery and Returns Policy applies.


Competition & Giveaway Terms

By entering any Shaws Direct Competition, entrants agree to be bound by the following general rules. Any rules specific to a Competition are displayed in a notice on the page for that Competition and are incorporated into these Rules. In the event of any dispute relating to a Competition, the decision of Shaws Direct shall be final and no correspondence or discussion shall be entered into.

Shaws Direct reserves the right to cancel competitions, cancel or refuse any individual's entry and amend these terms and conditions.

We will use reasonable endeavour to notify entrants and potential entrants of changes.

There will be one winner selected from all of the entrants who have submitted an entry within the stated timeframe (except where a competition has multiple prizes).

Employees of Shaws Direct and their immediate family members and employees of agencies and other partners who are contracted to Shaws Direct are not permitted to enter Shaws Direct competitions or giveaways.

Winners must have a UK address and be over the age of 18.

The winner will be notified by email or on social media within 14 days of the draw in the relevant month. If any winner fails to claim their Prize within 14 days of being notified, Shaws Direct reserves the right to award the Prize to an alternate winner.

The Prize is non-transferable, non-refundable and non-negotiable. There are no cash alternatives. Shaws Direct reserves the right to substitute the Prize for one of its choosing which has a value the same or greater than the original Prize in the event of circumstances outside of its control.

Winners may be requested to take part in promotional activity and Shaws Direct reserves the right to use the names of winners and social media usernames in any publicity. Any personal data relating to entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the individual's prior consent.

By providing your details to take part in a Competition or giveaway you give Shaws Direct permission to add this data to the marketing database. You can unsubscribe from our emails at any time in the footer of each email newsletter or email us at info@shawsdirect.com to request removal of your email address.


Our details
The www.shawsdirect.com website is owned and operated by:
Shaws (Cardiff) Ltd,
Fountain Lane,
Off Cypress Drive,
St Mellons,
Telephone: 029 2083 7613

VAT Reg. No. GB 135 0152 15

Please review our Privacy Policy, which also governs your visit to www.shawsdirect.com, to understand our practices.